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Security at SPL Tools
The security of our products matters to us. On this page you will find out how to report a security vulnerability to us, how we handle it and how to keep your products up to date.
Report a vulnerability
Have you discovered a possible security vulnerability in one of our products (Sensor S1, SPL Sense, SPL Sense Leveler Plugin, SPL Cloud)? Then please report it to us directly:
E-Mail: info@spltools.ch (Subject: “Security”)
SPL Tools GmbH
Rosgartenstrasse 28
8280 Kreuzlingen
Switzerland
Telephone: +41 71 672 36 11
Helpful information includes: the affected product and version, a description of the vulnerability, steps to reproduce it and your contact details. Please do not send us any confidential data of third parties.
Our process
- We confirm receipt of your report within 5 working days.
- We review the report, keep you informed of its status and fix confirmed vulnerabilities as quickly as possible.
- We only publish information about a vulnerability once an update is available, and we agree on the timing with you.
- On request, we credit you as the finder in the security advisory.
- Please do not disclose the vulnerability before it has been fixed, and do not access other people’s data. Anyone who informs us in good faith and in accordance with these rules need not fear any legal action from us.
- We report actively exploited vulnerabilities and severe security incidents to the competent authorities in accordance with the EU Cyber Resilience Act.
Security updates
- SPL Sense: New versions are shown in the software and can be installed with one click. We recommend always installing updates promptly.
- SPL Sense Leveler Plugin (Q-SYS): The latest version is available for download here. Download it, install it in your Q-SYS Designer and then load the design onto the Core again. We recommend always installing updates promptly.
- Sensor S1: Firmware updates are carried out by us or by an authorised service centre. Details can be found in the user manual.
- Security updates are free of charge.
Support periods
How long we provide security updates for a product is stated in the respective data sheet. You can find the data sheets with the products.
Security advisories
This is where we inform you about fixed security vulnerabilities.
There are currently no security advisories.
Declarations of conformity
The EU declarations of conformity can be found with the data sheets of the products.
Last updated: 2 October 2026